"It's As Easy As 1-2-3"
Step 1: Reach out to us for a FREE return label.
Step 2: Print the label and send your order back.
Step 3: Sit back while we process the return and issue a full refund or ship you your exchange free of charge.
Rugged Road Outdoors offers returns and exchanges on all items ordered directly through our website anytime in the last 30 days. Non-defective returned items must be in like-new condition. Items that do not meet this requirement are not eligible to be returned. Rugged Road will supply a prepaid return label. Please allow up to 5 business days for our warehouse to receive and process your return after you send it back. Full refunds are issued for all returned merchandise. Refunds usually take less than 48 hours to process and be returned to your account. However, this time period relies on your financial institution, so we can not make any guarantees.
You can check the status of your return and track its progress anytime by entering the tracking number from your return label on the appropriate carriers' website.
For items received as a gift, feel free to give us a call at 770-298-4865 or send us an email at firstname.lastname@example.org.