"It's As Easy As 1-2-3"
Step 1: Fill Out Our Return / Exchange Form.
Step 2: Ship Your Order Back To Our Warehouse.
Step 3: Sit back while we process the return and issue a full refund or ship you your exchange free of charge.
Rugged Road Outdoors offers returns and exchanges on all items ordered directly through our website anytime in the last 30 days. Non-defective returned items must be in like-new condition. Items that do not meet this requirement are not eligible to be returned. Please allow up to 5 business days for our warehouse to receive and process your return after you send it back. Full refunds are issued for all returned merchandise. Refunds usually take less than 48 hours to process and to be returned to your account. However, this time period relies on your financial institution, so we can not make any guarantees.
You can check the status of your return and track its progress anytime by entering the tracking number from your return label on the appropriate carriers' website.
If you have any questions, feel free to send an email to firstname.lastname@example.org.