Shipping companies will occasionally mark a package as delivered up to 24 hours before it actually arrives at your doorstep. If you have received a delivery confirmation email and your package has not arrived 24 hours after the email was received, please reach out to the shipping company for more information.
*Rugged Road Outdoors cannot be held responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances, the mail carrier is responsible for all mail pieces that undergo delivery services. If your package has not been delivered, please contact us and we will do our best to help you find your missing package.

We currently ship to the US and Canada. As we continue to grow, we hope to expand our shipping capabilities.

Sometimes items will be separated in transit. To check on your items, please refer to the tracking information for your items, which can be found in your shipment confirmation email.

Please double check all information prior to completing checkout. Our warehouse team works hard to ship out orders as quickly as possible, meaning we cannot guarantee that we will be able to update your shipping information before your package heads out the door. If you catch it immediately upon placing your order, please email us at info@ruggedroadoutdoors.com as soon as possible and we will do our best to fix this for you.

All orders placed before 4PM EST (Monday through Friday) will be shipped the same day that they are received. All orders placed after 4PM EST and/or on weekends will ship first thing on the following business day. To track your order that is already in transit, please refer to your shipping confirmation email.

Here are a few key things to remember about our warranty:

- Your cooler must be registered within 45 days of purchase to qualify for warranty at any point
- Warranty only applies to the original owner
- Warranty is void if the cooler is used commercially, structurally altered, damaged as a result of abnormal use, or subjected to stress beyond the normal physical limits of the materials used in the body or components
- Normal wear and tear is not warrantied
- Warranty does not include any manufacturer responsibility for any incidental or consequential damages resulting from the use of the cooler

We accept returns within 30 days of delivery on products that are damaged or faulty. If you would like to return your product, please contact us at info@ruggedroadoutdoors.com.

You can register your V2 cooler for warranty by clicking here! To find the serial number, just look under the front latch :)